Fluvian Website Terms and Conditions of Use

These Terms and Conditions govern access to and use of the Fluvian website, available at www.fluvian.cl. By browsing the website or using its forms, the user acknowledges having read and understood these Terms and Conditions.

1. Website Owner

The website and the Fluvian brand belong to:

Aurelia Waters SpA

Chilean Tax ID (RUT): 78.470.215-4

Avenida Providencia 1208, Office 1402

Providencia, Santiago, Chile

Email: contacto@fluvian.cl

2. Purpose of the Website

The website has informational, institutional and commercial purposes. It allows visitors to:

Learn about the Fluvian brand, its origin and its products.

Consult information about the water and its characteristics.

Submit requests for information, quotations, distribution, allocation or commercial contact.

Access Fluvian’s official communication channels.

The website does not currently allow visitors to purchase, pay for or directly contract products online.

3. Requests Submitted Through the Website

Submitting a form only initiates a conversation with Aurelia Waters SpA.

A request does not constitute:

A product reservation.

A confirmed allocation.

A purchase or sale.

Acceptance of a commercial proposal.

A supply obligation.

A guarantee of availability.

A contract between the applicant and Aurelia Waters SpA.

Every request is subject to subsequent review and express confirmation by Aurelia Waters SpA.

4. Evaluation of Requests

Aurelia Waters SpA may evaluate, accept or reject received requests based on factors including:

Product availability.

Requested volume.

Location and distribution possibilities.

Supply capacity.

Characteristics of the request.

Commercial background.

Other legitimate and reasonable commercial criteria.

Automatic receipt of a form or message does not mean that the request has been accepted.

5. Prices and Commercial Conditions

For the time being, prices, available quantities, delivery arrangements and other commercial conditions will be communicated directly to each interested party after reviewing the request.

Unless expressly stated otherwise, information published on the website does not constitute a quotation or a final commercial offer.

The conditions of a potential transaction will only be established through the communication or commercial documentation expressly confirmed by Aurelia Waters SpA to the interested party.

6. Product Images and Representations

Photographs, images, illustrations, visualizations and product representations published on the website are for reference only.

The final product may present minor differences in elements such as:

Colour or visual appearance.

Label.

Container.

Finishes.

Presentation.

Manufacturing or packaging details.

Aurelia Waters SpA will seek to ensure that images adequately represent the products, notwithstanding reasonable variations that may exist.

7. Information About the Water

The website may include technical and descriptive information about Fluvian water, including its origin, composition and parameters such as pH, total dissolved solids (TDS), nitrates or other characteristics.

Where appropriate, this information will be based on available analyses or records and will seek to indicate the units and context necessary for correct understanding.

The information is provided for descriptive and informational purposes. It does not constitute medical advice, diagnosis, treatment or a guarantee of health benefits.

Fluvian does not attribute curative properties to the water and does not claim that it prevents, treats or cures diseases.

8. Intellectual Property

The Fluvian brand, its logo, visual identity, photographs, texts, graphics, bottle images, designs and other original website content belong to Aurelia Waters SpA or are lawfully used by it.

Unless prior written authorization has been granted, users may not:

Copy or substantially reproduce the content.

Modify it or create derivative versions.

Sell, license or commercially exploit it.

Use it in advertising, products or services belonging to third parties.

Remove notices of authorship, trademark or ownership.

Present it as their own.

Use the Fluvian brand in a way that may cause confusion.

Uses permitted by applicable law are not affected by this provision.

9. Shared Links and Publications

Public links to www.fluvian.cl and official Fluvian publications may be shared provided that:

The original content is not altered.

Its source is correctly identified.

It is not used for misleading, unlawful or harmful purposes.

It does not suggest a non-existent commercial relationship, representation, sponsorship or authorization.

It does not impersonate Fluvian or Aurelia Waters SpA.

Sharing public content does not grant rights over the brand or authorize its commercial exploitation.

10. Appropriate Use of the Website

Users must use the website lawfully, respectfully and in a manner compatible with its purpose.

The following activities are prohibited:

Attempting to compromise the security or operation of the website.

Introducing viruses, malicious code or harmful elements.

Gaining unauthorized access.

Using automated tools in an abusive manner.

Impersonating another person or company.

Deliberately submitting false or misleading information.

Using forms for spam, fraud, threats or unlawful activities.

Interfering with the normal operation of the website.

Harming Fluvian, Aurelia Waters SpA, its collaborators, customers or third parties.

Using content in a manner that infringes intellectual property or other rights.

11. Management of Improper Requests

Aurelia Waters SpA may reject, block, delete or leave unanswered requests or communications when there are reasonable indications of:

Deliberately false information.

Spam.

Fraud or attempted fraud.

Threats.

Identity impersonation.

Unlawful activities.

Abusive use of the forms.

Risks to the security or operation of the website.

These measures may be applied without prejudice to any actions available under applicable law.

12. Website Availability and Changes

Aurelia Waters SpA seeks to keep the website available and up to date but does not guarantee that it will operate permanently, continuously or free from errors.

It may modify, update, limit, suspend or temporarily withdraw content or functionality due to:

Maintenance.

Improvements.

Updates.

Security.

Technical failures.

External causes.

Commercial or operational changes.

Where reasonably possible, interruptions will be minimized and service will be restored.

13. Links to External Websites

The website may contain links to Instagram, Google Maps, Google or other websites or services managed by third parties.

These links are provided to facilitate access to external information or services. Aurelia Waters SpA does not control and is not responsible for the content, availability, security, operation, terms or privacy policies of those websites.

Access to external services is subject to the conditions established by their respective operators.

14. Liability

Aurelia Waters SpA will seek to ensure that published information is clear, correct and current. However, it may correct errors, inaccuracies or omissions when detected.

To the extent permitted by applicable law, Aurelia Waters SpA will not be liable for damage arising exclusively from:

Temporary website interruptions.

Technical failures beyond its reasonable control.

Misuse of the website by third parties.

Actions taken based on external websites.

False information submitted by users.

Use of content outside its context or intended purpose.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, nor does it affect mandatory rights recognized by Chilean law.

15. Privacy and Cookies

The processing of personal data submitted through forms is governed by the Fluvian Privacy Policy.

The use of cookies and Google Analytics 4 is explained in the Cookie Policy.

Both documents form part of the rules applicable to use of the website and will be made easily accessible at www.fluvian.cl.

16. Adults Only

The website forms are intended exclusively for persons aged 18 or older.

Aurelia Waters SpA may delete information if it becomes aware that it was submitted through a form by a minor.

17. Changes to These Terms

Aurelia Waters SpA may update these Terms and Conditions to reflect legal, technical, commercial or operational changes.

The current version and its latest update date will be available on the website.

Changes will take effect upon publication and will not retroactively alter commercial conditions expressly agreed upon by the parties.

18. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Chile.

Any dispute related to the website will be submitted to the competent courts of Chile, without prejudice to the special rights, procedures and jurisdictions established by applicable law, including mandatory consumer rights where relevant.

19. Contact

For questions related to the website or these Terms and Conditions:

Aurelia Waters SpA

Chilean Tax ID (RUT): 78.470.215-4

Avenida Providencia 1208, Office 1402

Providencia, Santiago, Chile

Email: contacto@fluvian.cl